Refund policy

To start a return, please email us at rootofallwell@gmail.com. Returns must be requested within 14 days of delivery.

Please include in your email:

• Full name

• Order number

• The item(s) you’d like to return

• Reason for return

• A photo of the product (optional)

If your return is accepted:

• You’ll receive a QR code via email with drop-off instructions.

• No need to print anything — just securely package your item and drop it off at the location shown with your code.

• Customers are responsible for return shipping costs.

For any return questions, contact us at rootofallwell@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns on used items and gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rootofallwell@gmail.com